About National Institute for Smart Government
The National Institute for Smart Government is a non-for profit company incorporated in 2002 by the Government of India and NASSCOM with its head office at Hyderabad, India.
National Institute for smart governance invites online applications for the post of Grievance Redressal Expert under Ayushman Bharat Digital Mission (ABDM) project at Tripura, Agartala.
Grievance Redressal Expert
Set up Management Information System (MIS) and evolve procedures which are necessary for monitoring public grievances and their redressal.
Provide adequate escalation channels (e.g. Setup call centre, dedicated email address, web portals etc.) for logging grievances
Identify areas of recurring grievances, analyze underlying cases, suggest commissioning of appropriate studies, where necessary, for systemic/ procedural corrections, and cause a review of policies/procedures which are identified as sources of grievances.
Regularly inspect grievance machinery in attached/subordinate formations and undertake random sampling with a view to evaluating the quality of disposal of the grievances.
Implement decisions taken by higher management on grievances received.
BE/B-Tech/MCA/master’s in public policy/public administration, BA-LLB, MBA (HR) from AICTE recognized institute with desired experience in Client Relationship Management, Incident Management, Customer Care
Excellent communication skills.
Exposure to social sector schemes/missions of government at the national, state and district levels
Preference will be given to persons having experience working in the Health Sector
Minimum 4+ years of experience in the healthcare sector in a suitable position in Client Relationship Management, Incident Management, and Customer Care.
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