Job as Grievance Redressal Expert at National Institute for Smart Government

apply now!
Job as Grievance Redressal Expert at National Institute for Smart Government
image credit : wikipedia.org

About National Institute for Smart Government

The National Institute for Smart Government is a non-for profit company incorporated in 2002 by the Government of India and NASSCOM with its head office at Hyderabad, India.

About the Opportunity

National Institute for smart governance invites online applications for the post of Grievance Redressal Expert under Ayushman Bharat Digital Mission (ABDM) project at Tripura, Agartala.

Name of the post

Grievance Redressal Expert

Roles and Responsibilities

  • Set up Management Information System (MIS) and evolve procedures which are necessary for monitoring public grievances and their redressal.

  • Provide adequate escalation channels (e.g. Setup call centre, dedicated email address, web portals etc.) for logging grievances

  • Identify areas of recurring grievances, analyze underlying cases, suggest commissioning of appropriate studies, where necessary, for systemic/ procedural corrections, and cause a review of policies/procedures which are identified as sources of grievances.

  • Regularly inspect grievance machinery in attached/subordinate formations and undertake random sampling with a view to evaluating the quality of disposal of the grievances.

  • Implement decisions taken by higher management on grievances received.

Eligibility Criteria

  • BE/B-Tech/MCA/master’s in public policy/public administration, BA-LLB, MBA (HR) from AICTE recognized institute with desired experience in Client Relationship Management, Incident Management, Customer Care

  • Excellent communication skills.

  • Exposure to social sector schemes/missions of government at the national, state and district levels

  • Preference will be given to persons having experience working in the Health Sector

  • Minimum 4+ years of experience in the healthcare sector in a suitable position in Client Relationship Management, Incident Management, and Customer Care.

Location

Tripura, Agartala

CLICK HERE for the original notification

APPLY HERE

Disclaimer: Although FICL exerts all reasonable effort to check the legitimacy and validity of posted jobs and internships. However, due to the volume of job postings received, FICL is unable to fully research the legitimacy and validity of each organization or person that posts a job/internships vacancy or to guarantee that all jobs are still available.

logo
FICL
www.ficl.org.in